Customer Success Account Executive

About AvePoint

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!

As a Customer Success Account Executive, you’ll be responsible for managing a portfolio of existing customers, ensuring their satisfaction, and promoting the adoption of our software solutions. The role involves maintaining and growing customer relationships, ensuring revenue retention, and identifying opportunities for upselling and cross-selling.

Specific responsibilities include, but are not limited to:

• Build and maintain strong relationships with customers at multiple levels.
• Ensure customer satisfaction during the pre and post-sales process.
• Retain and grow revenue in existing customer accounts.
• Identify, pursue, and close new sales opportunities within existing accounts.
• Develop a comprehensive understanding of key accounts, including their business profile, key players, and buying processes.
• Facilitate customer satisfaction through the proper deployment of appropriate resources.
• Manage the sales cycle end-to-end from creation to close.
• Implement and execute effective sales campaigns to ensure maximum penetration of key accounts.
• Lead and participate in internal virtual account team meetings.
• Provide accurate and timely sales forecasts and ensure all information is updated accurately within the CRM system.

What you will bring to the team:

• 5+ years of enterprise software sales experience.
• Strong account management experience and skills.
• Business development experience is preferable.
• Familiarity with selling methodologies and processes.
• Experience selling in the Microsoft 365 ecosystem.
• Executive level relationship selling experience.
• Accountability and a sense of urgency.
• Amenable to work EMEA shift (supporting Belgium, Netherlands and Nordic locations)
• Amenable to work hybrid set-up

What's in it for me?

• HMO coverage from day 1 of employment (+ 2 free dependents on your first day)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (Years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days' work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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