About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.
The Customer Strategic Insights Manager role is essential in demonstrating the ROI of our engagement programs by analyzing customer data, uncovering actionable insights, and crafting compelling narratives that tie program engagement to measurable business outcomes. In this role, the ideal candidate will manage a talented Data Scientist and will work close with Customer Success, as well as other cross-functional business units and data teams to drive customer retention and success.
Responsibilities:
Customer Consultation & Needs Assessment
Engage with customers to understand their objectives, challenges, and key success metrics.
Collaborate with customers to define the scope of each study and determine data needs to meet business goals.
Provide expert guidance to ensure alignment between customer expectations and deliverable outcomes.
Data Analysis & Correlation
Manage and mentor a data scientist, ensuring that they have the support and resources they need to execute analyses.
Analyze program engagement data to uncover correlations with key business metrics such as:
Turnover trends
Engagement results across various demographics
Operational metrics across various demographics
Identify patterns that predict future outcomes, such as revenue growth or increased productivity.
Business Outcome Mapping
Partner with cross-functional business units to demonstrate the impact of engagement programs on key performance indicators (KPIs), including customer satisfaction (CSAT), sales performance, and operational efficiency.
Showcase how program recognition aligns with desired behaviours to drive positive outcomes.
Predictive Modeling and Reporting
Build predictive models to forecast the impact of program engagement on customer and business success.
Prepare and present detailed reports and dashboards that clearly articulate insights and ROI
Customer Storytelling
Create compelling narratives and use cases that highlight the tangible benefits of program engagement.
Support customer-facing teams with data-driven materials designed to improve retention and customer advocacy
Cross-Functional Collaboration
Work closely with Customer Success Manager, Marketing, Product, and Dat teams to align on data insights with business objectives.
Engage directly with customers to gather feedback and refine success stories or case studies.
Qualifications:
Bachelor’s degree in data science, business analytics, statistics, or related field.
3+ years of experiences in leadership roles within data analytics, business analytics, or customer success.
Demonstrated ability to lead, motivate, and mentor teams, including managing direct reports such as data scientists or analysts.
Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Python, or R).
Strong storytelling skills, with the ability to translate complex data into clear and compelling narratives
Experience with predictive modeling and identifying trends.
Excellent communication and presentation skills, with customer-facing experience and engagements being an asset.
A customer-first mindset with a focus on retention and satisfaction.
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Why you’ll love working at Achievers:
We are passionate about disruptive technology that’s rooted in science, research and data.
We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
We believe in moving quickly, failing fast, and adapting to change.
We enjoy coming to work every day because we believe in our product and love our culture.
We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
· Competitive Pay 💰
· Parental Leave Top-up 👶🏼
· Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
· RRSP Matching 🙌🏼
· Flexible Vacation 🏖️
· Employee and Family Assistance Program 🤝🏽
· Full access to the LinkedIn Learning Library 👩💻
· Internal Mentorship Program 🎓
· Employee-Led Employee Resource Groups 👏🏼
· A beautiful office space located in Liberty Village, Toronto 🇨🇦
· Participation in our Points-based Employee Recognition Program ✨
· Opportunities for professional development and career growth 📈
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
