Customer Solutions Specialist

Our client is a leading industry supplier of homewares, kitchenware, gifting, specialty toys, and artificial plants. It is a powerhouse wholesaler in Australia and New Zealand. Their brands and product ranges are synonymous with sophisticated designs, innovative products, and friendly customer service.

They are now looking to hire a Customer Solutions Specialist to execute processes and plans to deliver outstanding Customer Service that meets and exceeds customer and consumer expectations.

Job Responsibilities:

• Respond to Customer and Consumer inquiries via:
• Email
• Voice
• Messaging
• Social Media
• Process customer orders including:
• Email orders
• Phone orders
• Drop Shipping
• EDI
• Assist in managing back orders and holding orders.
• Following up on internal requests (POD, tracking updates).
• Identify and resolve Transport issues and returns.
• Warranty and claim inquiries within the approved Delegation of Authority
• Communicate effectively with Internal and External Customers.

Requirements

• Excellent communication abilities

• Proven experience in customer service roles
• Proficiency in managing various communication channels
• Strong problem-solving capabilities
• Knowledge of order processing systems
• Dedication to continuous improvement
• High attention to detail
• Good sense of humor
• Ability to work well under pressure
• Operations-focused mindset
• Experience in claims processing
• Basic knowledge of Zendesk, SAP, Netsuite
• Intermediate proficiency in Microsoft Suite
• Ideally with experience in AX CRM

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)