Customer Solutions Specialist - multilingual

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

• Provide customer support via phone and email on product usage, installation, and troubleshooting (e.g. GPS tracker setup, malfunction, or error codes)
• Handle general and specific client inquiries, ensuring a positive and solution-focused experience
• Activate licenses, assist with registration processes, and link mobile applications to the system
• Work closely with business partners and internal departments to ensure smooth operation and timely resolution of issues
• Manage tickets in the system, ensuring all cases are accurately documented and followed up
• Join either the Solutions Department (technical support) or Account Management Department after initial training
• Support customers in both English and a second language, handling occasional English calls as needed

Requirements

• Entry-level position – ideal for career starters with a communicative and customer-oriented attitude
• Confident English skills (strong B2 or C1 level – main training language)
• Fluent in German/Dutch/Portugal/Italian/French/Spanish (used for daily communication with clients)
• Strong problem-solving skills and willingness to learn technical concepts (GPS device functionality, tracking systems)
• Excellent communication skills via phone and email
• Ability to work in shifts between 8:00 and 19:00 (no weekend work; shift rotation monthly)
• Online work setup: 2 monitors, PC, keyboard, and mouse provided

Benefits

• Opportunity to gain valuable experience in an international, tech-focused environment
• Stable employment with long-term growth opportunities within
• Supportive team culture and access to continuous learning
• Competitive compensation package
• Cafeteria: net monthly 28,000 HUF SZÉP card allowance
• Flexible working hours (8–17, 9–18, or 10–19 shifts with 1-hour break)