Customer Solutions Specialist (French / Dutch + English)

📍 Remote | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Solution Specialists with strong language skills to join their growing support teams.

If you enjoy problem-solving, troubleshooting and providing clear, reliable support to customers in an international environment, this role is for you.

Your responsibilities

• Support customers with product-, service- and solution-related inquiries
• Provide clear, accurate and timely responses via digital and transactional channels
• Troubleshoot customer issues and escalate complex cases when needed
• Proactively follow up on open cases and ensure resolution
• Support customers and internal teams with administrative and billing-related activities
• Work closely with global stakeholders and internal support teams
• Ensure proper documentation and case tracking
• Contribute to a positive customer experience and service quality
• Ensure compliance with data privacy and security policies

Working hours

• 08:00–17:00
• 09:00–18:00 (role dependent)

Requirements

What we’re looking for

• Fluent English (C1)
• One of the following languages at C1 level:
• French 🇫🇷
• Dutch 🇳🇱
• Customer-centric mindset and strong communication skills
• Structured, solution-oriented way of working
• Comfortable using Microsoft Office and CRM systems (experience is a plus)
• Strong attention to detail and follow-up skills
• Ability to work independently and as part of a team

Qualifications

• High school diploma (college level preferred)
• Previous experience in Customer Solutions, Customer Service, BPO or Support roles is an advantage

Benefits

What we offer

• Full-time, stable position
• Paid training on systems, tools and brand-specific knowledge
• Competitive salary
• Cafeteria benefit package
• Friendly, inclusive team environment with regular engagement activities
• Opportunity to work with global tech brands
• Internal development and long-term career opportunities
• Fully remote work setup