PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization.

We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

What You’ll Do

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches

• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones

• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently

• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed

• Document best practices and repeatable playbooks to make future onboarding faster and more consistent

• Capture and synthesize feedback from customers to inform product priorities and process improvements

• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests

• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

What We’re Looking For

• 2 to 6 years in customer-facing roles at B2B or SaaS companies, for example, solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.

• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.

• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.

• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.

• Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.

• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.

• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.

• Construction or permitting experience is a plus, but absolutely not required.

What We Offer

• Competitive salary and meaningful equity in a high-growth company

• Comprehensive medical, dental, and vision coverage

• Flexible PTO and paid family leave

• Home office & equipment stipend

• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership

• In-Office Lunch & Dinner Provided