Customer Solution Consultant (m/f/d) - DACH

About Agicap Since our foundation in Lyon in 2016, we have been revolutionizing the liquidity planning market for SMEs across Europe. We enable our clients to strategically manage their cash flow - to stay on top of things, to look ahead and to grow. Being part of AGICAP means enabling every business to grow and helping companies achieve their entrepreneurial goals.  Through one of the largest FinTech funding rounds of USD 100 million, we have grown from 3 founders to >500 employees. Our office in Berlin was launched in 2020 and continuously expanded to a team of ~80 Agicapians now. But we are just getting started and are looking for team players with an entrepreneurial mindset and the will to make Agicap the No. 1 all-in-one tool for cash flow in Europe. Join Agicap on its path to Unicorn status. Our Account Management Teams play a key role in Agicap’s growth and retention strategies. As an Account Manager with an activation focus you support the Finance teams and C-Suite of our customers in reaching their business objectives with Agicap. This is a pivotal part of our Customer Success function alongside Implementation and Customer Success Tech. What you will do:

Manage a portfolio of 100+ customers to drive product adoption and identify upsell opportunities

Dive deep into Treasury and Corporate finance workflows to continuously improve our customers’ tool set-up

Become a product expert and use this to maximise the value and ROI that customers get out of our product as well as to act as an enabler for internal knowledge transfer

Develop a strong understanding of customer needs and act as an advocate for our customers into the organisation

Work closely with our Commercial Account Managers to identify growth opportunities within your portfolio

Cooperate closely with adjacent teams to ensure our customers reach their desired business objectives

What you need to succeed:

3-4 years of professional experience, either in Finance/Treasury roles or in customer-facing roles, preferably in a B2B SaaS environment/ideally in FinTech

Treasury/Corporate Finance knowledge either through educational or work experience

Native German and fluent English

A proactive nature and a continuous drive for improvement 

The ability to excel in a dynamic growth environment, quickly adapt to challenges and keep a positive attitude

Excellent listening skills, customer-centric mentality and empathy towards users and customers

Ability to work with diverse teams (Sales, CS, Tech, Product, etc.)

What Is In It For You:

Competitive compensation package with a fixed and variable component

>€100 Monthly Lunch Budget

Large Office at Moritzplatz with snacks, drinks and a large terrace

“Mini-MBA” with a focus on Finance & Treasury through the Agicap Academy

Opportunity to work for a globally diverse team with occasional trips to the headquarters in France