Customer Solution Advisor

About InfoTrust InfoTrust is a global, privately-owned consulting and solutions agency dedicated to unlocking the power of data to drive marketing performance and business growth. We specialize in digital analytics, media enablement, and privacy-centric solutions that help the world’s largest brands optimize their marketing strategies. Our culture is built on passion, ownership, diversity, trust, respect, and continuous growth—values that have earned us multiple "best places to work" awards, including a Great Place to Work certification and recognition as the #1 place to work in Ohio.

About this Role: The Customer Solutions Advisor is a pivotal role responsible for fostering deep, strategic partnerships with InfoTrust's customers and successfully renewing commercial relationships year over year. Acting as a trusted advisor, you will leverage a profound understanding of analytics and privacy-centric solutions to drive retention, identify growth opportunities, and ensure customers derive maximum value from their investments. You will command executive-level conversations, managing the intersection of technical delivery and business strategy to position InfoTrust as a long-term strategic partner.

Responsibilities of the Customer Solutions Advisor:

• Strategic Account Management: Build and nurture strong, multi-level relationships with key stakeholders, ranging from day-to-day contacts to executive leadership (VPs, SVPs, C-level), while proactively monitoring data consumption and usage to maintain high satisfaction levels.
• Revenue Growth & Contract Management: Lead the renewal process for all aligned accounts with the goal of meeting and exceeding retention targets. You will manage contract dates, drive renewals to signature, and identify upsell opportunities to increase Spend Under Management (SUM).
• Value Articulation & Education: Confidently present InfoTrust’s analytics and privacy-centric solutions, articulating their value and ROI to marketers through data-driven insights and storytelling. You will act as an educator, helping clients understand how the AdTech ecosystem and Google platforms solve their specific business challenges.
• Customer Success Planning: Develop and lead customer-centric success plans tailored to unique client goals. This includes facilitating Executive Business Reviews (QBRs/ABRs) to assess progress, present value, and strategize future initiatives.
• Cross-Functional Collaboration: Partner closely with Sales, Delivery, and Business Units to ensure seamless customer onboarding and efficient resolution of issues. You will actively gather feedback to inform solution development and improve the overall customer experience.

You could be a great fit if:

• You possess 4+ years of experience in account management, customer success, or a related field, with a focus on revenue growth, retention, and contract management.
• You have a strong working knowledge of the Google Marketing Platform (GA4, CM360, DV360) and the digital advertising industry, with the ability to explain complex technical concepts to non-technical stakeholders.
• You demonstrate excellent presentation and communication skills, capable of building rapport and commanding credibility with executive-level stakeholders.
• You have a proven track record of analyzing customer data to identify opportunities for growth, expansion, and risk mitigation.
• You are comfortable managing contract negotiations, including renewals and upselling strategies, and are motivated by achieving retention targets.
• You love growth -- you love to focus on upskilling yourself, your clients, and staying on top of recent industry trends.
• You enjoy working cross functionally and can share experiences where you navigated the dynamics of working with sales, delivery, and client teams.

Bonus:

• AI Fluency: Experience applying artificial intelligence tools and principles to enhance productivity and decision-making workflows.
• Technical Acumen: Familiarity with Tag Management Systems (GTM, Tealium) or server-side tagging concepts.

You shouldn’t apply if:

• You prefer a purely back-end technical support role and are uncomfortable with commercial responsibilities, such as negotiating contracts or carrying a renewal target.
• You do not enjoy presenting to groups or leading high-stakes meetings with executive stakeholders.

Logistics: Must be authorized to work in the United States for any employer. This role requires the ability to travel approximately 15% of the time (or twice a quarter) for client meetings and events.

We offer flexible work options to suit your preferences and lifestyle. You can choose to work from our offices located in Chicago or Cincinnati, or opt for a hybrid model. Additionally, for those who prefer remote work, we offer the opportunity to work 100% remotely, but prefer you reside in one of the following states: Ohio, Florida, Georgia, Illinois, Indiana, Kentucky, Virginia, Vermont, Massachusetts, Maryland, Pennsylvania, Texas, Utah, or Washington.

Why work here? At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves everyday. Our Core Values include:

• Earn Trust: Deliver on what you promise.
• Be Respectful: Don't be an a**hole.
• Promote Diversity: Seek understanding and be inclusive.
• Take Ownership: There is no "they.” Take initiative.
• Grow Every Day: Learn and apply.
• Contribute With Passion: Desire to do good. Give to grow.

At InfoTrust, we believe our success is someone else’s miracle. Giving back to the communities in which our team members live and work is a key part of who we are; we made this “official” with the formation of the InfoTrust Foundation, a registered 501(c)(3) nonprofit organization. Learn more here.

Benefits: Benefits include, but are not limited to: health/vision/dental insurance with employer-sponsored premiums, unlimited PTO, a generous parental leave program, 401k plan with company match, tuition reimbursement, and much more. Ask your recruiter for more details!

Diversity is one of our six core values at InfoTrust. InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We aim to hire strong, diverse teams built from different backgrounds, experiences, and identities. We are building an inclusive, supportive place for you to do the best work of your career. Job descriptions are not perfect, and we know you may not check every box. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. Don’t let that be you—apply if you are interested!