Customer Service Valet - Onsite Support

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

Due to the continued growth of our business, we are seeking a part-time Valet who will attend to the Konica Minolta printing equipment and provide exceptional customer service to our valued client based onsite at Redlands City Council. This role is a job share role.

Key responsibilities

Reporting to the State Service Delivery Manager, you will be fully trained to be responsible for:

• Attending to print equipment at various customer sites to ensure a high standard of copy quality, equipment cleanliness and changing of consumables, in accordance with the agreed services levels
• Maintenance support, service and Helpdesk support
• Coordinating and performing basic fault preventative servicing in relation to the printing equipment
• Providing first level response on equipment faults in line with Konica Minolta's customer service values/customer statement of work obligations and escalating specific technical equipment/software issues to Konica Minolta Helpdesk
• Ensuring paper stock is managed to agreed levels, and filling paper trays
• Consumables management
• Customer User Training – providing scheduled or ad hoc training to Customer users in relation to the operation of the printer

Requirements

Who are we looking for?

• You have some experience in providing exceptional customer service, caring about customers and relationships
• You may be required to pass a Working with Children check
• You are professional, proactive, organised, and take pride in your work
• Some technical experience is preferred however you should enjoy problem solving and resolving issues both with customers and machines
• A desire to learn - You will have initial and on-going hands on product training to ensure the success of your career at Konica Minolta 

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Benefits

What can KM offer you?
We’re proud to be Certified™ by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture.

At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected] 

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.