Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value.
www.electo-matic.com
Provides effective customer service for internal and external customers by using knowledge of the company ERP system as well as communicating effectively with team members within the Customer Service department.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
•Process customer orders, changes, or returns according to established department policies and procedures.
•Performs and follows procedures for contract review.
•Prepares quotations and applies appropriate pricing
•Provides timely and accurate information to customer requests for pricing, stock, order status and general information.
•Enters part numbers, pricing, and description for item master entry into ERP system.
•Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.
•Fulfills customers' rush order needs with the essential understanding of accounts receivable, shipping, or other principals' requirements and/or cut off times.
•Understands pricing matrix for those assigned customer accounts.
•Identifies material that can be returned for credit and independently conducts necessary research.
•Problem solves in conjunction with outside sales to meet customer demands
•Works with Accounting to resolve disputed issues with sales orders.
•Completes assigned departmental projects.
•Handles complex accounts as assigned by supervisor
•May assist in the training and/or development of other personnel when required.
•Attends training in a specialized product area as assigned.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
