Customer Service Specialist

Client Interaction and Support:

• Serve as the primary point of contact for client inquiries via email, phone, and live chat.
• Provide timely and accurate resolutions to client issues related to account management, trading platforms, and transactions.
• Guide clients through the onboarding process, ensuring all necessary documentation is collected and verified as per regulatory requirements.

Payments Management:

• Oversee client deposit and withdrawal requests, ensuring accurate and timely processing.
• Collaborate with the finance team to resolve payment discrepancies or delays.

Reporting and Documentation:

• Prepare and maintain daily operational reports, including trade volumes, client queries, and resolution timelines.
• Ensure accurate record-keeping and compliance with company policies and UAE regulations.

Operational Assistance:

• Support the Operations Manager in implementing processes to enhance customer support efficiency.
• Assist in testing and providing feedback on new tools, platforms, or features introduced by the company.

Compliance and Quality Assurance:

• Adhere to all internal processes, data protection policies, and Securities and Commodities Authority (SCA) regulations.
• Maintain a high standard of professionalism and customer service at all times.

Requirements

Academic Qualification Requirement:

B.Sc, B.Com Degree from any discipline

Work Experience Requirement:

2 years of experience in Customer Service department.

English fluency.

CRM Software Experience is a must

Professional Key Knowledge Area Requirement:

Customer and Personal Service

Financial Markets / banking background is preferred

Skills & Competencies

Active Listening

Communication skills.

Customer orientation

Aptitude to learn financial markets

High level of critical thinking and analytical skills. Ability to quickly grasp new materials and concepts quickly and efficiently

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Attractive Commission structure