Customer Service Specialist | Networking Solutions

Currently, we are inviting an ambitious Customer Service Specialist, to join our growing Technical Support team in Kaunas, Lithuania to help us grow our global presence in IoT sector by quickly and effectively responding to changing market needs and offers reliable, safe and easy-to-use solutions for such areas as Industry 4.0, Smart City, and Green Energy.

We are open to experiences, curious to innovation and creative. We are ready to create the best environment for creative and ambitious professionals who want to contribute to the development of Teltonika Networks. If you have great communication skills, quick thinking and like to help others and willing to work in a rapidly changing environment, then we are on the same way!

In this role, you will:

• Answering calls from business clients to provide first-line support for technical questions related to Teltonika Networks products;
• Communicating with customers through a variety of channels, including phone, email, ticketing platforms, online meetings, forums, and other communication tools;
• Advising customers and sales representatives on how to integrate and use our products, resolving technical issues, and assisting with basic troubleshooting;
• Escalating more complex cases to networking and IoT engineers, ensuring clear and effective communication between the customer and internal teams.

What we expect of you:

• Strong communicator with excellent people skills, able to engage clients effectively with empathy, patience, and active listening;
• Have good spoken and written English skills;
• Can exhibit a customer-centric approach, prioritizing customer satisfaction and striving to exceed expectations in every interaction;
• Are committed to ongoing learning and development, continuously enhancing skills and knowledge relevant to the role.
• Have experience in customer service, would be considered as advantage.
• Showcase a passion for technology and innovation, staying informed about industry trends and advancements, would be considered as advantage.
• Possess a strong aptitude for problem-solving, leveraging analytical thinking and creativity to address challenges and optimize solutions, would be considered as advantage.

Ideally, you’ll also have:

• Comfortable working with computers and common office tools (e.g., Excel, Word, web-based systems).
• General understanding of how computer networks and internet devices operate.
• Willingness and ability to quickly learn technical concepts related to networking equipment.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company;
• Interesting and ambitious projects of industrial networking devices;
• Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or business trips;
• Dynamic, challenging work environment and cooperation-based internal culture;
• Care about your emotional and physical well-being by offering flexible work schedules and health insurance;
• Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events;
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions;
• Opportunity for solid bonuses when participating in the recommendation program;
• We delight with birthday and Christmas gifts and rewards on work anniversaries;
• Office snacks.

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field. The salary for this position ranges 10 Eur/h up to 14 Eur/h (~1680 Eur – 2350 Eur) pre-tax, depending on your experience and expertise.

*In an employment agreement we specify and define a fixed (tariff) hourly salary rate before taxes.

If you have questions, do not hesitate to contact our recruitment colleague Rūta Stankevičienė +370 6 468 9877, email [email protected]