Customer Service Specialist - London, Ontario

Voyago is hiring 2 part-time Customer Service Specialists with the possibility of extension for our Logistics Centre in London, Ontario.

Your Role

Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.

Scheduled PT Shifts:

• weekend shift: (6:00AM -10:00PM)
• afternoon shift: (12:00PM - 10:00PM)

Hourly Wage: $19.50 per hour

Primary Responsibilities

Operations:

• Coordinates bookings and prepare customer correspondence for special events
• Complete FT Customer Service Specialist Shifts
• Ensures dispatch operations are in accordance with established standards
• Completes order entry accurately
• Price transfers/fares accurately

Customer Service:

• Provide a high level of customer service
• Provide response times
• De-escalate customer concerns

Administration:

• Authorizes credit cards for current and future transfers

Requirements

Your profile

• You are able to read and communicate in English effectively
• You have a High School Diploma or Equivalent
• You have 1-2 years of Logistics or Call Centre experience
• You have the ability to work independently
• You have excellent problem-solving skills
• You have the ability to multitask and shift priorities as needed
• You are proficient in Microsoft programs such as Outlook, Word and Excel
• You are an Emergency Telecommunications Graduate as an asset

Benefits

The perks

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.