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Lesaffre

Customer Service Specialist

Shanghai , China
Full-Time
  • Customer order processing in SAP/ERP system (including system database maintain);
  • Work closed with related department (sales, supply chain, quality) to make sure customer’s order proceed in proper way;
  • Coordinate with related forwarder for freight quotation part and shipment booked timely;
  • Final shipping invoice issuing and prepare other custom clearance docs per customer request;
  • Customer claim/sample/questionnaire follow up and coordinate with related department in order to satisfy the customer;
  • Other projects and duties as assigned.
  • Sense of responsibility, commitment and teamwork, willing to take on challenges
  • Fluent in English skills; at least 2-3 years of customer service or related experience is a plus
  • Good insight into customer needs.
Lesaffre

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