Customer Service Specialist

AI overview

Support dedicated order handling for assigned markets, organize international shipments, and collaborate with various teams to ensure efficient order execution.

We are looking for person to join our team, main responsibilities:

  •           Dedicated order handling support for assigned markets (daily contact with sales unit/customers)
  • Organize international shipments and deliveries
  • Monitor order execution and KPI performance
  • Collaborate with factories, warehouses, finance, and pricing teams
  • Handle import/export documentation
  • Prepare reports and proposals for customers

 Qualifications and Experience:

  • ERP experience (JDE) and strong MS Excel skills (pivot tables, vlookup);
  • Analytical thinking and strong communication skills
  • Experience in HVAC and knowledge of customs procedures are an asset

 Behaviors:

  • Is well-organized, communicative, and team-oriented
  • Has a “can-do” mindset and embraces continuous improvement
  • Strong customer orientation and excellent communication skills (both verbal and written).
  • Adaptability to new working environments.

 

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