Customer Service & Sales Support Executive (German)

Leighton Buzzard , United Kingdom
full-time

AI overview

Join a growing international business where you will manage customer queries in German and English, process orders, and support sales teams, ensuring exceptional customer service.

Customer Service & Sales Support Executive

Fluent German & English
Peterhead, Scotland OR Leighton Buzzard, England
Full Time | Monday–Friday
£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.

The Role – Customer Service at the Core

This position is heavily focused on customer service.

You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

Key Responsibilities

  • Handle incoming customer queries via phone and email in German and English
  • Process orders accurately and promptly
  • Send confirmations and resolve issues same day wherever possible
  • Follow up on outstanding quotations to support order conversion
  • Support field sales representatives with administrative and customer support tasks
  • Update and maintain CRM systems
  • Assist with customer account set-up
  • Work closely with Operations to ensure smooth fulfilment

Requirements

What We’re Looking For

  • Fluent German & English (written and spoken)
  • Proven customer service experience
  • Experience supporting sales teams or processing orders
  • Strong organisational and prioritisation skills
  • Professional, adaptable, and self-motivated
  • Confident using MS Office and CRM systems
  • Strong communication skills and attention to detail

KPIs

  • All customer queries responded to same day
  • Orders received by 4pm processed by end of day
  • Effective follow-up of quotations to support sales growth

Benefits

Why Join?

  • £35,000 depending on experience
  • Performance-based bonuses
  • Growing international business with real career opportunity
  • Supportive and collaborative team culture
  • A role where customer service truly matters

Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]

View all jobs
Salary
£35,000 per year
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Service Q&A's
Report this job
Apply for this job