Customer Service & Sales Support Executive
Fluent German & English
Peterhead, Scotland OR Leighton Buzzard, England
Full Time | Monday–Friday
£35,000 + Performance Bonuses
We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.
We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German-speaking customers and the field sales team.
Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.
The Role – Customer Service at the Core
This position is heavily focused on customer service.
You will manage incoming calls and emails from German-speaking customers, process orders efficiently, follow up quotations, and provide essential support to field-based sales representatives in Germany and surrounding regions.
You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.
Key Responsibilities
Requirements
What We’re Looking For
KPIs
Benefits
Why Join?
IND25
Universal Business Team (“UBT”) is a global enterprise spanning 19 countries across the United Kingdom, Europe, North America, Central America and Australasia. UBT, headquartered in Sydney, Australia, is a diversified business consultancy that supports clients with business-advisory and group-buying services with the objective to help businesses develop a competitive edge. UBT was launched in 2009 in response to the Global Financial Crisis to support client organisations that were either in distress or looking to improve their competitiveness and financial performance. Currently, UBT turns over $500M (AUD) and has aspirations for significant growth over the next three to five years. A recent decision was made to bring four separate global regions together under the one global brand and leadership team. UBT’s business advisory services comprise corporate training, consulting, recruitment, accounting, and group buying services. UBT facilitates leadership and business excellence for our client’s in their respective industries. Through the group buying function, UBT nurtures mutually-beneficial relationships between member businesses and world-leading providers of business goods and services. The outcome to which we strive is a “win-win” for small-to-medium enterprises and big business alike. UBT provides services and products to approximately 3,000 independent, family-owned businesses globally with combined annual revenues exceeding $12B (AUD). The majority are small to medium sized enterprises with typical annual revenue ranges between $5m-$20m. However, there are also some larger businesses with annual revenues in the range of $100m-$250m. The unifying feature of all UBT’s clients is that the owners are parishioners of the Plymouth Brethren Christian Church (PBCC). UBT (which is owned by the PBCC) supports clients by providing products, services and support designed to increase their profitability and growth. The after-tax profits generated by UBT are reinvested into community initiatives, predominantly through schools (established to educate the children of Brethren families) and charities, such as the Rapid Relief Team (“RRT”) and the Red Cross. UBT Recruitment are an Equal Opportunities Employer. We will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible on behalf of all the businesses we recruit for.To view our policy in full please contact [email protected]
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