Customer Service Representative (Voice) | Get a 21K Signing Bonus

Mandaluyong City , Philippines
full-time

AI overview

Work directly with clinicians to enhance engagement and satisfaction while contributing to a supportive and growth-oriented company culture focused on continuous learning.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

  • Build and maintain strong, trust-based relationships with clinicians.
  • Serve as the central point of contact for questions, support needs, and resource navigation.
  • Track clinician performance and engagement metrics using available data and tools.
  • Collaborate with leadership to identify trends, areas for improvement, and development opportunities.
  • Support initiatives aimed at clinician satisfaction, retention, and professional development.
  • Conduct coach-up care activities to assess engagement and maintain proactive communication.
  • Maintain positive ongoing connections with former clinicians to support alumni engagement and potential future collaborations.
  • Provide timely updates, summaries, and insights to leadership to support continuous improvement.
  • Document interactions, progress, and recommendations in alignment with organizational processes.

Requirements

  • At least 6 months BPO experience handling a Voice Account
  • Excellent verbal & written English skills
  • Amenable working onsite in Mandaluyong
  • Willing to work night shifts

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance with free dependents*
  • Other Benefit: We encourage you to follow your passions and learn new skills
  • Paid Time Off: Paid time off

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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