Customer Service Representative

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

We are looking for Customer Service Representatives to start in 2026!

Key Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with inquiries, issues, and product-related questions.
• Provide accurate information and escalate issues as necessary to ensure quick resolution.
• Maintain up-to-date knowledge of our products and services to provide informed support.
• Document interactions and maintain records in our customer management systems.
• Work collaboratively with team members to improve service delivery processes.
• Foster positive relationships with customers to encourage loyalty and satisfaction.

Requirements

• Must have at least 2 years of college. (any course)
• Must have at least six months to a year of BPO Experience.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Problem-solving abilities and a positive attitude.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Willing to work onsite
• Willing to work on a shifting schedule.

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.