Customer Support Representative

Company Description

We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative in the iGaming industry, you will be the primary point of contact for our players, delivering high-quality support and guidance across a range of account, product, and gameplay-related inquiries. As a Customer Support Representative, you are expected to communicate with clarity, professionalism, and a positive, player-focused attitude at all times. The role requires a high level of responsibility, adaptability, and the ability to work in a fast-paced, 24/7 shift-based environment.

Responsibilities Include

Effectively communicating with customers in their designated language
A high emphasis on quality, with particular attention to detail and accuracy
Providing an outstanding client experience and resolving issues on first contact
Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution
Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
Escalating requests where needed
Thoroughly investigating player concerns
Promoting a “Safer Gaming” philosophy
Staying UpToDate on rules, processes, and licencing needs
Contributing to collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding Programs

What we are looking for:

English fluency
Proficiency in the Spanish language will be considered as an advantage but not a requirement.
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
Strong communication/public relations along with active listening skills required
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required
Ability to perform under pressure
Accountability and conscientiousness
Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data

What's in it for YOU?

Excellent work environment
Attractive salary package
Monetary vouchers on Birthdays and other special occasions
Option to enrol in Company's medical insurance plan
Exciting company activities including monthly corporate gatherings, competitions, daily snacks and many other activities.
Casual Dress Code
A chance to advance professionally inside one of the world's largest iGaming organisations.

What it's like to work at Skill On Net!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.

Customer Service Representative