Customer Service Representative / Secretary at Auto Body Shop
**Position Overview:**
We are seeking a friendly and organized Customer Service Representative / Secretary to join our busy auto body shop team. In this dual-role position, you will be the first point of contact for our customers, handling inquiries, scheduling repairs, and providing exceptional service while also managing administrative tasks to keep our operations running smoothly. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy helping people get back on the road, this is the perfect opportunity for you!
**Key Responsibilities:**
- Greet customers warmly in person and over the phone, answering inquiries about services, repair estimates, and timelines.
- Schedule appointments for estimates, repairs, and vehicle pickups/deliveries, coordinating with technicians and shop managers.
- Translate customer repair needs into detailed work orders, creating and maintaining accurate files for each job.
- Provide regular updates to customers on repair status, warranties, maintenance requirements, and any additional recommendations.
- Handle customer complaints professionally, escalating issues as needed and ensuring high satisfaction through follow-up surveys (e.g., CSI/NPS).
- Manage administrative duties, including accounts receivable, collecting payments, processing paperwork, and maintaining a clean and organized front office.
- Assist with vehicle deliveries, ensuring customers understand features, warranties, and next steps.
- Perform other secretarial tasks such as filing, data entry, inventory tracking for office supplies, and supporting the shop team with communication.
If you're ready to rev up your career, apply today by submitting your resume. We look forward to hearing from you.
Requirements
**Qualifications and Requirements:**
- High school diploma or equivalent; previous experience in customer service, administration, or automotive industry preferred.
- Excellent communication and interpersonal skills, with the ability to negotiate, educate customers, and handle high-volume interactions.
- Strong organizational skills and attention to detail for managing schedules, files, and payments.
- Proficiency in basic computer software (e.g., Microsoft Office, scheduling tools) and the ability to learn shop-specific systems.
- Ability to work in a team environment, multitask during peak hours, and maintain a positive attitude under pressure.
- Knowledge of auto body repair processes or willingness to learn is a plus.
Benefits
**What We Offer:**
- Competitive hourly wage based on experience.
- Opportunities for growth in a supportive team environment.
- Employee discounts on services.
- Sick pay & PTO
Founded in 2002 by a group of four successful collision repair owners, CSN Collision was established to assist independent collision repair facilities to improve their operations through performance assessments, ongoing training, and marketing initiatives. Today, CSN Collision Centres is one of Canada’s most advanced networks of independently owned and operated collision repair facilities. Our independence is our strength in that our licensees have a vested interest in the company and their communities.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Representative Q&A's