Customer Service Representative

Do you enjoy working in a fast-paced and fun work environment?
Do you have a passion for providing a second to none customer experience?
Are you looking for an opportunity to develop your knowledge of an ever-growing industry?
If yes, then you might just be the right fit to join our well-established Casino, Customer Support Team!
We have an exciting work environment with a community of professionals where you can be yourself and advance your career and skills!

Requirements

• Excellent communication skills.
• Fluency in spoken and written English.
• Customer First mindset.
• Creative and forward-thinking.
• Problem solving skills.
• Able to multitask in a fast-paced environment.
• Self-driven and able to work on own initiative.
• Able to work well within a cross-functional team environment.
• Previous experience in an online, customer service position would be considered a plus.
• Experience within the iGaming industry would also be considered a plus.

We will entrust you with the following responsibilities:

• Having a "player first" mindset when handling inbound chat or email queries in a timely manner.
• Providing troubleshooting guidance for players using our services.
• Conducting Know Your Customer (KYC) checks for newly onboarded players.
• An aim to resolve player queries during the first interaction and were not possible, escalate to the correct department.
• Apply monetary adjustments to player account, such as manual bonuses or free spins.
• Build rapport with players and establish a loyal consumer base through your interactions.
• Diligently escalate any "out of the norm" scenarios to your leadership team whenever they arise.
• Mastering continuous training and development programs to expand your skill set within the Payments, Verification and Fraud sector of the business.
• Other ad hoc duties, depending on the needs of the business.

Benefits

What we offer:

• Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry.
• Competitive salary with health benefits and private health insurance.
• Attractive bonus packages.
• Continuous training and development to enhance your knowledge.
• Career development and growth.
• Flexible work.
• Social events.
• Health allowance.
• Diversity of roles, projects, and challenges.
• Excellent team-oriented, fun international work environment, and many more.

About Rhino Entertainment:

Established in 2020, Rhino Entertainment is a fast-growing online gaming operator which consistently punches above its weight, with a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which our brands are open to an ever-growing number of markets. Our multi-national teams, who are forward-thinking, passionate, and perseverant, have built fantastic products through which we provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience.