Customer Service Representative (Retail Experience)

Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement.

As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences.

Job/Role Responsibilities

• Handle inbound customer communications via phone and email professionally and courteously.
• Deliver first-contact resolution and escalate issues when necessary.
• Process orders, returns, and replacements accurately while maintaining price integrity.
• Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes.
• Manage back orders and update customers as stock becomes available.
• Maintain up-to-date knowledge of company products and services to provide accurate information.
• Keep customer records accurate and confidential in CRM systems.

Requirements

• Previous experience in customer service, sales support, or administration (retail experience).
• Proficient in Microsoft Office;
• Experience with Salesforce, Zoho, SAP, or similar systems is advantageous.
• Excellent written and verbal communication skills.
• Strong organisational skills, attention to detail, and ability to multitask.
• Proactive, team-oriented, and customer-focused.

Benefits

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• 13th-month pay
• With Government Mandated Benefits