Customer Service Representative

Our Customer Service, Global Account Operations and Inside Sales team is looking for a service and results-oriented individual to join our newly created Central Customer Service team in Sofia.The position is fixed term for 1 year.  The Central Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

Your Responsibilities:

• Daily operational customer interface. Responsible for all day-to-day customer order management and related activities. Including managing EDI feeds, Manual order entry and backlog maintenance, and following-up to ensure they are scheduled and fulfilled.
• Responding to customer enquiries in a timely and professional manner including all standard inquiries (LT, MoQ, availability etc.), RMA, escalation support and order improvement tracking.
• Works closely with regional CSR, Sales, GAO, customer purchasing sites / asset teams. Supporting regional CSR or GAO with escalation status updates by communicating resolutions and logistical tracking
• Entering price quote request for direct accounts and communicating approved pricing
• Reviewing RMA requests and following internal guidance for processing
• Handle transactional activities across different systems, reports and procedures.
• Follow business controls per policies and procedures ensuring audit compliance.

• At least 3 years of experience in customer service, sales support, or similar fields.
• Detail-oriented self-starter with organizational and problem-solving skills.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
• Familiar with SAP, Model N, Salesforce or Power BI is an added advantage.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
• Experience in Semiconductor market would be a benefit.

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.