Customer Service Representative (Remote, South Africa)

Job Title: Customer Service Representative (Remote, South Africa)

Location: Remote, South Africa
Employment Type: Full-Time

Job Overview:

We are seeking dedicated and enthusiastic individuals to join our team as a Customer Service Representative. This role is ideal for candidates in South Africa who possess strong communication skills and a commitment to providing exceptional customer service. You will assist customers with inquiries, resolve issues, and enhance their overall experience with our brand.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with account management, order status, and product inquiries.
• Troubleshoot and resolve customer complaints and issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Promote products and services to enhance customer satisfaction and loyalty.
• Collaborate with team members to improve service delivery and customer engagement.

Requirements

Requirements:

• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills in English.
• Ability to work independently and effectively in a remote environment.
• Excellent problem-solving skills and attention to detail.
• Familiarity with customer service software and tools is a plus.
• Positive attitude and willingness to learn.
• Availability to work flexible hours, including evenings and weekends if required.

Benefits

• Weekly pay
• Work from home