The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Customer Service Representative (Contract Administrator) is responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.
* Local applicants will be considered as this role does require onsite work at our Farmers Branch, TX office for at least six months before working a hybrid schedule*
Candidates with the ideal transferrable skills as listed below will be considered for interview:
Applicants must have the ability to work in a fast-paced environment.
Applicants must have excellent verbal and written communication.
Applicants must be proficient in Microsoft Office programs such as Outlook, Excel, and Word.
Applicants must be detail-oriented, accurate, and highly organized.
Schedule: Monday - Friday, 8:00 am- 4:30 pm CST
Essential Functions:
Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
Load and balance all contract payments into the system
Make contract corrections in the system per dealer requests
Update notes in the system for all emails received and contract-related phone calls
Process ACH remittances
Answer customer questions regarding contracts and cancellations
Provide cancellation quotes and process cancellations
Pull contract and cancellation documents per dealer requests
Assist dealers with navigating the Dealer Portal
Add new users to Dealer Portal per dealer requests
Collaborate with rates teams when products are not consistent on incoming contracts
Create invoices/memos for unbalanced batches
Manage incoming checks daily before giving them to the accounting department
Net approved claims on batches
Process contract transfers and cancel/rebooks
Contact dealers/agents for contract rejections and issues
Other duties as assigned
Required Knowledge, Skills, and Abilities:
High school diploma or equivalent
Minimum 2 years of basic administrative experience
Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy Proficient in Microsoft Office programs such as Outlook, Excel, and Word
Detail-oriented, accurate, and highly organized
Excellent written and verbal communication skills
Reliable and punctual
Ability to plan, organize, prioritize, and complete assignments in a timely manner
Ability to work both collaboratively and independently
Ability to manage environmental and process change in a positive manner
Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
Preferred Requirements
Bilingual - Spanish and English
Ability to work in a fast-paced environment.
Ability to communicate and work with a diverse team.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
