We are a growing real estate company serving clients across Arizona. Since 2016, we have been committed to delivering reliable, efficient, and customer-focused service in every interaction. The Customer Service Representative (CSR) will serve as the primary point of contact for customers via phone, email, and chat. This role focuses on delivering exceptional service, resolving inquiries efficiently, and ensuring a smooth client experience throughout the real estate process.
What you will do
Handle inbound and outbound customer interactions via phone, email, and chat
Respond to inquiries regarding services, processes, and transactions
Resolve customer concerns in a timely and professional manner
Provide accurate information about properties, appointments, documentation, or next steps
Process transactions, requests, or updates in internal systems
Maintain detailed records of customer interactions
Collaborate with internal teams to escalate and resolve complex issues
Ensure a positive and professional customer experience at all times
What we are looking for
1–3+ years of experience in customer service (real estate experience is a plus)
Strong verbal and written communication skills
Ability to multitask and manage high-volume inquiries
Basic computer proficiency (CRM systems, email platforms, MS Office/Google Workspace)
Strong problem-solving skills and attention to detail
Ability to work independently and manage time effectively
It is a big plus if you have
Experience in the real estate industry
Familiarity with property management systems or CRMs
Experience handling transactions or documentation in real estate
Sound like you? Let’s talk. We're ready to move quickly for the right person who’s ready to work.
