AI overview

Provide product information and support to customers while ensuring timely order shipment through collaboration across multiple departments.

The role of the Customer Care Representative is to provide product information and product support to new and existing customers. This position works closely with several departments (i.e. sales, accounting, production, and shipping) to ensure orders ship on time and complete. Coordinates and acts as liaison between customer and internal departments ensuring customer’s needs are met completely.

QUALIFICATIONS:

Experience:

3 years of Customer Service Experience or related area.

Skills/Abilities:

Possesses an understanding of customer service satisfaction
Exceptional Communication skills (verbal/written)
Excellent problem-solving ability
Keen eye for detail
Strong organizational skills
Conduct on-line research
Microsoft suite (Outlook, Excel, Word)
Perform basic math and algebra
Bilingual (Spanish, English Required)

Essential Results:

Invoicing
Sending Invoices to customers
Sending Tracking numbers to customers
Process PO´s
Helping customers in general situations regarding products, invoices, shipments or warranties
Follow up on warranties to customers
Confirm ETA´s ( from PAV US and to customers )
Control internal documents ( Receipt acknowledgements, tax information from customers, etc )
Process RMA´s
Other duties as assigned

All your information will be kept confidential according to EEO guidelines.