About the Company
CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth. CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.
CardioDiagnostics is a Healthcare Technology Company whose innovative work was recognized by President Barack Obama. The company developed the World’s 1st Cloud-Based, Hardware-Agnostic, HIPAA-Compliant Cardiac Monitoring Solution, accessible from any internet-connected device. CardioDiagnostics also offers a Remote Patient Monitoring (RPM) solution that allows patients to record their vital signs and automatically send them to their Healthcare Providers, by pairing monitoring device(s) with our CardioConnect mobile App.
About the Role
We are seeking a dedicated Customer Support Representative to join our team. In this role, you will serve as the primary point of contact for medical practices and sales representatives, ensuring a seamless experience with our cardiac monitoring solutions. Your ability to provide timely support, troubleshoot technical issues, and maintain high levels of customer satisfaction will be essential to our mission of advancing cardiac care.
Schedule:
- PT Remote Customer Service Representative (24 hours)
- 3 8-hour daytime shifts (Exact shift times TBD)
- Friday, Saturday & Sunday
What you'll do:
- Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
- Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
- Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.
- Maintain accurate documentation of customer interactions and support cases.
- Identify and escalate potential problems or trends to the appropriate personnel.
- Customer Support: Respond promptly and professionally to inquiries from medical practices, healthcare providers, and sales representatives via email, phone, and text.
- Device Assistance: Support healthcare providers during the hookup and setup process of CardioDiagnostics’ cardiac monitoring solutions.
- Troubleshooting: Diagnose and resolve technical issues related to cardiac monitors, phone transmitters, and portal features. Provide guidance on mobile application functionality and connectivity.
- Advanced Tools: Utilize complex tools such as MDM (mobile device management systems), device logs, and remote monitoring dashboards for in-depth troubleshooting.
- Documentation: Maintain accurate and detailed records of all customer interactions, issues, and resolutions within the company’s ticketing system, ensuring compliance with internal processes and quality standards.
- Collaboration & Escalation: Work closely with internal technical, clinical, and operations teams to escalate issues that require advanced expertise, ensuring timely resolution and seamless communication back to the customer.
- Training & Guidance: Occasionally assist in creating or updating user guides, FAQs, or training materials to help customers and colleagues better understand device and portal functionality.
What you'll need:
- High school diploma or equivalent (Associate’s degree preferred).
- 1-2 years of experience in a customer service or support role.
- Strong verbal and written communication skills.
- Excellent critical thinking and problem-solving abilities.
- Strong ethics, values, and attention to detail.
- Ability to work independently and within a team in a fast-paced environment.
- Proficiency in commonly used software (e.g., Microsoft Word, Excel, Outlook).
- Ability to learn and adapt to new software, platforms, and devices.
- Healthcare or medical industry experience is a plus.
Additional Information:
This is a part time position at $17/hr and does not include benefits.
Work Location:
Remote
