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Neo Group

Customer Service Representative

Dar es Salaam , Tanzania

AI overview

As a Customer Service Representative, you'll ensure users have a seamless experience in gaming operations while adhering to policies and achieving customer satisfaction targets.

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

About the Role:

Entry Level - Fresh Graduates

As a Customer Service Representative in our gaming operations, you’ll be the heartbeat of the customer experience, ensuring every user has a seamless, enjoyable journey. Whether helping new users get started or guiding seasoned gamers through issues, you’ll ensure everyone feels like they’re part of a winning team.

Key Responsibilities

  • Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method.
  • Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming.
  • Identify and escalate complex or unresolved issues to the relevant internal teams
  • Provide accurate information regarding products, services, policies and procedures.
  •  Document customer interactions and maintain records of issues and resolutions.
  •  Follow up with customers to ensure their concerns have been addressed to their satisfaction.
  •  Maintain knowledge of product updates and promotions
  • Contribute to team efforts and collaborate with other departments to improve customer experience.
  •  Achieve customer satisfaction targets and service level goals.
  • Any Duties assigned by Line Manager

Requirements

  • Bachelor's degree in Business Administration, Marketing, Public relations or equivalent is preferred but not a requirement.
  • Fluent in written and spoken English and Kiswahili.
  • Proficient in using a computer and navigating multiple software programs simultaneously
  • Exceptional communication skills
  • High degree of empathy and patience when dealing with frustrated customers.
  • Strong problem solving and analytical abilities to quickly diagnose and resolve issues.

Benefits

Why Join Our Partner?

Competitive Compensation: Including performance-based incentives to reward your dedication.

Growth Path: With the industry expanding, there are clear opportunities for career advancement.

Dynamic Culture: Join a team passionate about collaboration, innovation, and gaming.

Exciting Environment: Be part of a fast-paced industry where each day brings new challenges and the chance to enhance customer satisfaction.

 Neo Group

Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.

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