Customer Service Representative - Medical Solutions, International Patient Program

Union: Non-Union 
# of Vacancies: 1
Department: UHN Medical Solutions
Site: Toronto Western Hospital
Reports to: Manager – International Patient Program
Hours: 37.5 hours per week  
Status: Permanent Full-time (contingent on continued funding)
Closing Date: December 3, 2025

We are seeking a dedicated and passionate individual to join our team in supporting the effective clinical coordination of the International Patient Program at University Health Network (UHN). This role focuses on assisting clinical coordinators in facilitating seamless communication and collaboration between both internal departments and external stakeholders.

As part of a patient-centered team, the successful candidate will exercise considerable judgement/independence and utilize medical terminology/moderate advanced computer applications and functions to provide administrative support to our team.  The ultimate goal of the successful candidate is to ensure an exceptional experience for international patients as they navigate care across UHN.

Duties

• Serve as the primary point of contact for patient inquiries and provide confidential administrative support to the International Patient Program team.
• Complete patient registration and maintain accurate patient records within electronic medical record systems.
• Track referrals and support data collection and reporting activities.
• Provide general calendar and schedule management for the team.
• Act as an office liaison for internal departments and external partners.
• Collect patient payments and coordinate with Finance to ensure timely documentation.
• Manage office supplies, equipment, and general administrative needs.
• Respond to internal and external inquiries received by fax, telephone, and email, including inquiries related to patients, events, and general information.
• Perform cross-functional duties and other responsibilities consistent with the job classification, as assigned.
• Work in compliance with the Occupational Health and Safety Act and related regulations, reporting hazards, deficiencies, and potential violations promptly.

• Completion of Grade 12 or recognized equivalent.
• Completion of a recognized post-secondary diploma in medical or business secretarial arts preferred.
• Minimum of two (2) years of related customer service or administrative support experience preferred.
• Proficiency with MS 365 and experience with word-processing, database, and spreadsheet applications.
• Demonstrated understanding of private insurance processes in a healthcare setting.
• Excellent organizational and time-management skills.
• Strong interpersonal and customer service abilities.
• Exceptional verbal and written communication skills.
• Strong teamwork, problem-solving, and conflict-resolution skills.
• Good knowledge of healthcare practices, office procedures, and organizational standards.
• Demonstrated ability to produce high-quality work that meets Hospital standards.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work well under pressure and exercise sound judgment in complex or challenging situations.
• Knowledge of medical terminology preferred.
• Experience working in a healthcare environment preferred.
• Tell us what your core values are and what makes you passionate about healthcare

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. 

Vaccines  are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code. 

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially. 

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.