Customer Service Representative (Malaysia)

Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a Customer Service Representative (CSR) based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.-based team with warranty claims, ensuring a smooth and professional process for customers worldwide.

As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.

Key Responsibilities

• Review and process warranty claim submissions, ensuring all required information is complete and accurate.
• Communicate with customers via email or other digital platforms to gather additional claim details when necessary.
• Collaborate closely with U.S.-based team members to ensure timely and consistent claim resolution.
• Document claim outcomes, replacement shipments, and customer feedback in company systems.
• Identify recurring issues or trends in product claims and escalate findings to the appropriate department.
• Maintain accurate records of customer interactions and transactions.
• Participate in ongoing training and contribute to improving warranty processes.
• Assist with additional customer service or administrative tasks as assigned as training progresses.
  
  

Qualifications

• Strong written and verbal communication skills in English.
• Previous experience in customer service, warranty processing, or administrative support preferred.
• Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.
• High attention to detail and ability to follow established procedures.
• Strong organizational and problem-solving skills.
• Reliable internet connection and ability to work with a U.S.-based team.
• Positive attitude, self-motivated, and eager to learn new systems and processes.
• Proactive in looking for tasks to do, not simply relying on assigned work.