Customer Service Representative L2
TLDR
Ensure accurate and efficient communication of customer needs while supporting order processes and identifying improvement opportunities within the customer service team.
As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.
What you’ll do
- Work with the Customer Service team on specific order support projects
- Organizing and dispersing customer inquiries
- Ensure order specific requirements are promptly communicated to appropriate departments
- Prepare and provide documents based on customer requests.
- Ensure orders are correct and up to date
- Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs
- College Diploma in science, business or customer service
- Commercial experience working in customer service or similar roles preferred
- Experience using an ERP system such as Service Cloud would be an asset
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
LGC Group is a global life science tools company focused on delivering mission-critical products and solutions in diagnostics, genomics, and quality assurance. We serve a diverse clientele in sectors like molecular diagnostics, pharma/biotech, and agrigenomics, empowering research and innovation for safer health solutions. Our portfolio stands out for its reliability and essential role in supporting life-altering treatments and applications worldwide.
- Founded
- Founded 1996
- Employees
- 500+ employees
- Industry
- Pharmaceuticals