The CSR is responsible for engaging with our customers (internal & external) on behalf of Kofile. It is their responsibility to ensure that all the necessary information and details are gathered so orders can be submitted to order entry and ready for the production floor.
They also serve as a liaison with the customer to clarify the details prior to shipment and when production has questions.
Responsibilities:
Receive customer orders and make sure all the information is complete and ready to be processed. If not, they will reach out to the customer and get those details (via phone, email)
That could include looking up previous orders to ensure accuracy.
They will quote the potential orders for the customers including gathering freight quotes if necessary.
They will assist the company with sales whenever possible.
Detailed oriented
Excellent written and verbal skills
Ability to identify inconsistencies in the order
Excellent problem-solving skills
Must be able to handle repetitive tasks
Ability to work in a team environment
Preferred skills:
Manufacturing knowledge, Computer skills a must, Customer service experience,
Word & Excel experience preferred
Benefits:
As a full-time employee, you will receive access to the following benefits:
• Paid overtime available for non-exempt employees
• Low-cost insurance (medical, dental, vision, life & disability)
• Maternity and paternity benefits
• 401(k) plan (company matching)
• Paid holidays, vacation, and sick time
• Educational assistance
Company DescriptionDriven? Passionate? Do you want to perform meaningful work free from too many rules and too much bureaucracy? Are you obsessed with building better things in a supportive and collaborative environment? Do you want to be recognized and rewarded for your workplace contributions?Yes? Then we want you at Kofile.We are looking for change agents: those who bring groundbreaking ideas, insights, and vision to the workplace. Professionals who excel at identifying inefficiencies and developing solutions to overcome them. Where some see problems, you see a roadmap to a future - and better – place for our growing company.Kofile employees are empowered and encouraged to work as a team while allowing for individual achievement and recognition. Our culture is one of diversity, cooperation, and coaching; we realize mistakes will be made and we will learn from them by working together, paving the way for ongoing success.If you want to have a lasting impact at work, have your voice and ideas heard, and contribute to a high-performance organization, then we want YOU on our team.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Representative Q&A's