CUSTOMER SERVICE REPRESENTATIVE

JOB DESCRIPTION

Position Title: Customer Service Representative

Department: Operations

Location: Green Bay, WI

Reports to: Terminal Manager

Principle Responsibilities:

• Schedule, enter, and communicate all customer delivery appointments.
• Update corporate customer service on any late deliveries and detentions.
• Solicit freight from the assigned geographical region and assigned customer base.
• Manage loads to ensure equipment and drivers are fully utilized.
• Communicate service issues to your assigned customers in your designated area.
• Update daily check call based on shippers requirements.
• Check destinations, load capabilities, arrival times, driver capabilities and potential.
• Optimize trailer pool utilization and trailer locations.
• Communicate with customers regarding needs and with sales for opportunities.
• Additional duties as assigned.
   

Qualifications:

• Proficient in Microsoft office software. TMW and Omnitracs knowledge preferred.
• Dependable and capable of adapting to a fast-paced working environment.
• Must have the ability to modify/change systems to continually improve the overall operations.
• Transportation industry experience preferred.
• Excellent customer service, planning, and organizational skills.

Education: High School Diploma or GED required.

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
• Better Futures Program: 2 Year Community College tuition paid for you or your dependents;
• Paid Time Off: sick leave, vacation, and 6 company observed holidays;
• 401(k): company match begins after the first year of service and follows the company vesting schedule;
• Base salary range of $16.00 to $20.00 per hour

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EOE/Vets/Disability