Customer Service Representative | Insurance Industry

Customer Service Representative – Insurance Industry

Recruiting by Altius Search Group on behalf of our client
Location: In-Person | Job Type: Full-time or Part-time
Pay: $20–$23 per hour | Hours: 30–35/week

About the Opportunity

Altius Search Group is partnering with a well-established insurance provider to hire a motivated Customer Service Representative to support its growing client base. This company is rooted in community values and is dedicated to delivering personalized insurance solutions with exceptional service, integrity, and care.

If you enjoy helping people, solving problems, and working in a supportive team environment, this role offers a great opportunity to grow.

What You’ll Do

• Serve as the first point of contact for client inquiries—phone, email, and in person

• Provide accurate information regarding insurance products, services, and policy options

• Resolve client issues professionally and efficiently

• Maintain and update customer records following company standards

• Process applications, forms, and service requests accurately and on time

• Conduct follow-ups to ensure customer satisfaction and strong client relationships

• Remain informed about product updates, coverage changes, and internal processes

Requirements

What We’re Looking For

• 3+ years of customer service experience preferred

• Strong communication, listening, and problem-solving skills

• Ability to multitask and stay organized in a fast-paced environment

• Property & Casualty License preferred but not required

• A positive, customer-focused mindset

Benefits

• Flexible scheduling

• On-the-job training and professional development

• Supportive, community-oriented team environment

Compensation

•  $20.00–$23.00 per hour

•  30–35 hours per week