Customer Service Representative - Hybrid

• Manage assigned B2B customer accounts including order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment in a fast-paced, high-volume environment.
• Provide front-end, client-facing B2B customer service for the company’s products and services (not a call center or consumer/B2C role).
• Identify business customer needs, determine appropriate action, and manage multiple competing priorities throughout the day.
• Investigate and resolve product, service, or billing issues professionally and tactfully in collaboration with internal departments.
• Use a CRM or equivalent system to track and manage B2B customer inquiries and follow-ups.
• Use an ERP system to enter orders and monitor order status, fulfillment progress, and shipment details.
• Champion customer needs by proactively following up on inquiries, open orders, and escalations.
• Serve as the principal liaison between Commercial and the assigned B2B customer base.
• Support all aspects of customer service including, but not limited to: Price quotes, Technical and product recommendations
• Initiate and support initiatives that improve customer service efficiency, responsiveness, and accuracy.
• Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.
• Proactively communicate supply chain constraints or delays and recommend alternative solutions to customers.
• Provide responsive order management support including order entry, expediting, and shipment status updates.
• Collaborate with and back up team members when workload volume or priority conflicts require support.
• Partner with Commercial to support customer satisfaction and sales objectives.
• Work closely with the logistics team or leverage internal systems to provide accurate tracking and shipping information to customers.
• Experience in a fast-paced, high-volume apparel or manufacturing B2B environment required.
• Team sports industry experience a plus.

• High School Diploma or equivalent required.

• 3–5 years of B2B customer service, account management, or order management experience preferred.

• Strong written, verbal, and professional communication skills.

• Strong data entry and organizational skills; highly detail-oriented with strong follow-up.

• Knowledgeable on technical aspects of assigned product lines and business customer requirements.

• Proven ability to manage many competing priorities in a fast-moving environment.

• Working knowledge of applicable systems, including Google Workspace and ERP platforms

All your information will be kept confidential according to EEO guidelines.