Customer Service Representative (HVAC Industry)

Customer Service Representative (HVAC Industry) Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Customer Service Representative to start immediately! Duties and Responsibilities include but are not limited to: 1. Answer phone calls, respond to emails, and manage ticketing 2. Book appointments via CRM, dispatch technicians, and follow up with customers 3. Pull permits, manage business licenses, create estimates/quotes, prepare job orders, track inventory, and coordinate vendors 4. Follow communication procedures, guidelines, and policies 5. Take the extra mile to engage customers 6. Ad hoc tasks Qualifications: • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity • At least 1 year of proven experience in the HVAC industry. • Excellent English communication skills, both written and verbal (at least B2 level) • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to details • Able to work on a graveyard shift Technical Requirements: • USB Headset with Noise Cancellation feature • Working Webcam • Computer with at least 1.8 GHz processor and at least 4GB RAM • Main Internet Service Speed: at least 25 Mbps cable connection • Backup Internet Service Speed: at least 10 Mbps Benefits: • Health Insurance (HMO) • Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay Schedule: 9:00 am - 6:00 pm (Pacific Standard Time); Wednesday - Sunday Location: This is a remote job Please note: • Only qualified candidates will be invited to take the assessment & scheduled for an interview. • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website. • You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.