The ideal candidate loves helping people and proactively solving problems. We have an awesome product loved by thousands of businesses, and we need your help to resolve software inquiries from our small business owners. We are a small and dynamic team (20 people currently), and you will be joining a team of 6 reps, and answer directly to our VP of Customer Success & Customer Support Team Lead. This is a remote position.

Responsibilities

Communicate with customers via phone, email and chat, with most requests via email
Provide knowledgeable answers to questions about our product
Become an expert in our gym management software
Collaborate with our engineering team on software issues

Requirements

Qualifications

Fluent English speaker with strong verbal, written, and interpersonal skills
At least 1 - 3 years experience in a customer facing role
Ability to multi-task, organize, and prioritize work
Ability to quickly learn complex software products
Comfort working remote
Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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Customer Service Representative

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