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ISTA Personnel Solutions

Customer Service Representative (Healthcare Account) | Get a 21K Signing Bonus

Makati , Philippines
full-time

AI overview

Join a rapidly expanding healthcare team where you will engage with patients on billing queries, manage payment plans, and ensure compliance with healthcare regulations.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

  • Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills.
  • Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment.
  • Establish and negotiate payment plans with patients, based on their financial situation and organization policies.
  • Confirm and update patient demographic and insurance information to ensure accurate billing.
  • Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process.
  • Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards.
  • Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties.

Requirements

  • At least 6 months BPO experience in any healthcare campaign
  • Prior Authorization and VOB (Verification of Benefits) experience is a PLUS, not required.
  • Ability to work independently and as part of a team
  • Attention to detail and strong organizational skills
  • Excellent verbal and written English skills
  • Willing to work in Buendia, Makati
  • Amenable working night shift

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance with free dependents*
  • Other Benefit: Attendance Bonus
  • Paid Time Off: Paid time off
ISTA Personnel Solutions

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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