Customer Service Representative - German/French Speaker

We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/French and English, keep on reading, as you might be the perfect fit for this job.

The job in brief: 

Job Title -  Customer Service Representative - French and German Speaker
Location -  Madrid
Working model – Hybrid from Madrid, Remote from Spain
Team -  You will join the Customer Service Team in the Post Sales department
Level - Professional 
Contract -  Permanent, full time (36 h/week)

What your impact will be

• You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats.
• As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer

Your expertise:

• Strong verbal and written communication skills in French or German and Spanish
• Availability to work rotating shifts, including weekends
•  At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail
•  Proactive team player
• Work to tight deadlines with a can-do attitude.

Desirable:

• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time)
• Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU

How we learn together:

• Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths

Other perks:

•  2 paid days off per year for volunteering purposes
•  Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.