Are you a motivated, results-driven individual with a passion for helping customers? If so, the role of Customer Service Representative at MD7 — or as we call it, Landlord Relations Consultant — could be the perfect fit for you.
In this position, you’ll be the go-to contact for property owners, mobile network operators, and service providers. You will share essential information, support them with a wide range of questions, and guide them from the moment an issue is reported all the way to the solution. You’ll keep everyone updated, manage expectations, and make sure processes run smoothly.
Communicate with customers, internal teams, and external partners
Handle customer inquiries via phone and email — especially regarding payment clarifications, invoices, and reminders
Review and investigate outstanding payments using internal databases and information from partners
Forward complex issues (e.g., billing discrepancies, invoice adjustments, or master data changes) to specialist departments
Monitor progress and ensure timely resolution
Document all interactions and actions in our internal systems
Excellent written and verbal communication skills in German (C1+ level)
Basic English skills
A proactive, solution-oriented mindset with strong time management
Customer-focused thinking and the ability to work independently
Experience in customer service, accounting, or data management is an advantage, but not required
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