Customer Service Representative - Dutch Speaking

Netherlands

Full-Time

TLDR

Facilitate order entry for standard consumables and provide triage for incoming orders in a collaborative customer service role.

Location of the position: Hengelo - Netherlands

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

As a key member of the Customer Service team, the Customer Service Representative will facilitate the input of standard orders for external customers in the EMEA region.

About the Role:

We are looking for a candidate based in or near Hengelo who is available to work 32 - 40 hours per week in a hybrid setup, with approximately three days onsite.

The ideal candidate enjoys solving customer queries and takes pride in providing a high level of service. They are comfortable working as part of a broader supply chain process and understand how their role contributes to overall operations.

You are proactive, detail oriented, and able to manage multiple requests while maintaining clear communication with both internal stakeholders and customers. You thrive in a collaborative environment and are motivated to identify improvements in processes and ways of working. Additional duties include:

To complete order entry for standard consumables orders
Provide a ‘Triage’ for incoming orders, diverting the non-standard orders to the relevant department for completion

Minimum Qualifications:

Education level: MBO+ / HBO level with experience in similar function
Fluency in English and Dutch is required, knowledge of French/German is a bonus
Computer literate, network knowledge required

Preferred Qualifications:

Good social and communication skills
Self-motivated, with high energy and an engaging level of enthusiasm.
Able to build and maintain lasting relationships with both internal and external customers.
Proficiency in SAP beneficial

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

Competitive salary

Paid time off and paid volunteer time
Health insurance group discounts
Company car where applicable
Pension plan
Flexible working model in an international team

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Benefits

Flexible Work Hours

Flexible working model in an international team

Health Insurance

Health insurance group discounts

Other Benefit

Pension plan

Paid Time Off

Paid time off and paid volunteer time

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Laborie Medical Technologies Corp

Laborie Medical Technologies Corp develops and advances specialized medical technologies focused on preserving and restoring human dignity. Their innovative solutions cater to healthcare providers, aiding in safe deliveries and the treatment of pelvic and gastrointestinal conditions.

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Customer Service Representative

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