Customer Service Representative

About The Role

As a Customer Service Representative, you will represent Rockgas in supporting New Zealanders with inquiries about our client’s services. With access to comprehensive knowledge content, extensive training, and leadership support, you will handle a variety of tasks such as new account creation, processing service orders, payment collections, emergency responses, and handling disconnections. You will work in a dynamic team environment, focusing on delivering quality outcomes through phone, and email interactions.

This role will start on the 27th of March and be offered as a 6-month fixed term contract.

Operating Hours
We offer full-time opportunities working across our operating hours:

• Monday to Friday: 7:00 am - 7:00 pm
• Saturday: 8:00 am - 5:00 pm (NZST & NZDT)

You will work on a rotating roster provided 2 weeks in advance.

Skills & experience

• Excellent customer service skills – self driven to provide meaningful customer connections through every contact
• Strong attention to detail and quality focused
• Active listening and demonstrating the appropriate empathy towards customers
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Previous financial experience would be highly regarded

Benefits

• Opportunities for long term growth through our Datacom Academy Career Pathways Program
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave: Time to focus on what matters most—your growing family

Why join us here at Datacom?

Datacom is one of New Zealand and Australia’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!