Cash Offer Kentucky is seeking a dedicated Customer Service Representative to join our dynamic team in the real estate industry. This role is pivotal in maintaining our commitment to providing exceptional service to our clients. As a Customer Service Representative, you will serve as the first point of contact for clients reaching out to us concerning their real estate needs. You will be responsible for answering inquiries, resolving issues, and guiding customers through the home-selling process. Being knowledgeable about our services, products, and the real estate market is essential, as you will assist clients with their questions regarding offers and the selling process. Additionally, you will take on administrative duties that support our operations, ensuring a smooth workflow. Your role will not only involve direct communication with clients but will also require collaboration with different departments, making strong interpersonal skills a must. We are looking for individuals who are passionate about helping others, are proactive in their work, and have a genuine interest in the real estate industry. If you are upbeat, engaging, and ready to contribute to our mission of providing cash offers for homes across Kentucky, we would love to hear from you.

Responsibilities

Answer incoming customer inquiries through phone, email, and chat.
Assist clients in understanding the cash offer process and answer their questions.
Resolve customer complaints and issues in a timely and professional manner.
Maintain accurate records of all customer interactions and transactions.
Collaborate with the sales and marketing team to improve customer service strategies.
Provide clients with necessary documentation and support throughout the selling process.
Continuously update knowledge of real estate market trends to assist clients effectively.

Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred.
Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric attitude.
Ability to work efficiently both independently and in a team environment.
Familiarity with real estate terminology and processes is a plus.
Proficiency in using customer service software and Microsoft Office Suite.