At Batmaid, we’re reshaping the cleaning industry in Europe. Our mission is simple but powerful: we bring fairness into a sector that is still heavily impacted by undeclared work and exploitation.By offering cleaning agents legal employment, fair wages and social protection, we create real, positive impact, while delivering peace of mind to thousands of households across Switzerland, Luxembourg, France and Belgium.
Joining us in Lisbon means becoming part of an international, fast-growing team with a purpose. You act as the bridge between our clients and our cleaning agents, making sure collaboration flows smoothly and every service experience feels effortless.
If you love helping people, solving problems and making work meaningful, this role is for you.
What you’ll do
You support.
You guide clients through their onboarding, make sure everything is set up for success and answer questions with empathy and clarity.
You connect.
You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
You solve.
When challenges arise, from scheduling issues to accessibility problems, you jump in, find solutions and keep things moving.
You care.
You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
You coordinate.
You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.
You grow with us.
As one of the first team members in Lisbon, you help shape our processes, culture and customer experience in Portugal.
Requirements
Benefits
Ready to make an impact?
If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we’d love to meet you.
Apply now and be part of a company that’s changing the cleaning industry - for good.
Here at Batgroup our objective is to become the global leading provider of the “well-being at home” with high-quality cleaning services. And with 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality.Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.What does it mean to work at Batgroup? You’ll be working for the cleaning industry and fighting the Black Market on as many fronts as possible. All of that, whilst being part of a dynamic workplace and working with international team members, is the kind of place where you have room to make a difference and be creative.
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