Customer Service Representative (Back-Office Healthcare Account)

Mandaluyong City , Philippines
full-time On-site

AI overview

Join a growing team that values employee satisfaction and work-life balance while engaging in impactful customer service activities.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

  • Review providers notes
  • Send reminders email via e-mail and SMS.
  • Maintain accurate records on providers interactions, transaction, feedback, etc. 
  • Making outbound calls to insurance company to follow-up on client status. 

Requirements

  • A minimum of 6 months BPO experience
  • Healthcare experience is a PLUS, not required
  • Must be proficient in using Adobe Acrobat and PDF to process documents
  • Familiarity with MS Office applications such as MS Word and Excel is advantageous
  • Capable of adapting to a fast-paced training environment
  • Good verbal and written English skills
  • Willing to work onsite in Makati or Mandaluyong
  • Amenable working night shifts

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

Perks & Benefits Extracted with AI

  • Health Insurance: Health Insurance with free dependents*
  • Convertible leave credits: Convertible to cash leave credits
  • Paid Time Off: Paid time off

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.

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