Customer Service Representative and Dispatcher

Yellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing.

Are you ready to be part of something bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we’re looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you.

What's in it for You?

• Competitive pay: $18–$22 per hour, depending on experience

• Stability in HOURLY pay

• Performance-based bonus opportunities to reward your results and drive

• Steady part-time schedule: 34 hours per week

• Monday & Tuesday: 7 AM – 4 PM (in-office)

• Monday & Tuesday: 4 PM – 8 PM (remote)

• Wednesday–Friday: 7 AM – 10 AM

• Work-life balance with a family-friendly schedule

• Stable workflow with overtime available

• New Home and New Car down payment assistance

• Real growth and advancement opportunities

• Health insurance

• Retirement plan with company match

• Paid vacation

• Ongoing training through the Coronado Home Service Institute, featuring an on-site, hands-on facility to strengthen both your technical expertise and sales ability

• Semi-annual team member surveys to provide feedback and implement change

• Open-door access to leadership

• Pride in working with an industry leader with a 4.9-star Google Rating

Why You’ll Love It Here

• Over 40% of our team has been with us for five years or more

• Strong, values-driven culture built on honesty, respect, and teamwork

• 4.9-star rating on Google, a testament to both our customer service and employee satisfaction

• Open-door leadership and opportunities to grow your skills in the trades industry

Your New Role

As our Part-Time Customer Service Representative and Dispatcher based in Tucson, AZ, you’ll be the vital link between our customers and our plumbing technicians. Your day-to-day responsibilities will include:

• Answering inbound customer calls and scheduling plumbing services efficiently

• Dispatching technicians to appropriate jobs based on skills and location

• Providing schedule confirmations, updates, and customer support

• Supporting management with administrative and clerical tasks

• Participating in an after-hours on-call rotation

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Requirements

• 1–3 years of experience in dispatching and customer service

• 2 years of experience in administration or the home service industry

• High school diploma or equivalent

• Typing speed of at least 45 WPM and proficiency in Microsoft Office

• Excellent communication, organizational, and multitasking skills

• Ability to work in a fast-paced office setting and remain seated for extended periods

• Familiarity with DESCO software (a plus, not required)

Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red