Customer Service Representative (004 -0482)

​​Looking for Philippines-based candidates

Job Role: Customer Service Representative (004 -0482)

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Compensation range: up to 1,000 - 1,500 AUD / Month

Contract Type: Independent Contractor Agreement

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: The business started from a simple idea that great tasting water should be effortless and enjoyable for guests in hospitality settings. Over several decades in the industry, the team has refined their expertise in designing, supplying and maintaining high-quality water dispensing systems. Their focus lies in delivering filtered water systems and replacement filters to customers Australia wide however 95% of their customers are Sydney based. Rather than following a one-size-fits-all approach, this organisation works closely with customers to understand their specific needs, making sure installations are tailored to match service demands and space requirements. A commitment to ongoing customer care and an understanding of the technical aspects of water filtration has helped them build long-term relationships within Sydney.

Role Overview: The Customer Service Representative will serve as the primary point of contact for customers, ensuring a smooth and positive experience from inquiry to resolution. This role plays a key part in supporting day to day operations by handling customer requests, facilitation sales, booking in installations and filter changes and managing the plumbers calendar to ensure minimal driving between jobs. The ideal candidate is service oriented, detail focused, and comfortable managing multiple tasks in a fast paced environment.

Key Responsibilities: 

• Respond to customer inquiries via phone and email in a timely and professional manner
• Receive all inbound calls from customers to take sales orders and book in filter changes.
• Process service requests, orders, and follow ups accurately
• Coordinate with internal teams to ensure customer needs are addressed efficiently
• Maintain and update customer records, schedules, and service information
• Handle customer concerns or issues with empathy and a solutions focused approach
• Support administrative tasks related to customer service and operations
• Ensure consistent communication and high service standards at all times

Requirements

• Previous experience in a customer service or administrative support role
• Exceptional spoken and written English, with confidence handling phone based customer interactions
• Ability to manage high call volumes and multiple tasks simultaneously
• Strong verbal and written communication skills
• High level of organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Customer focused mindset with problem solving abilities
• Proficiency in email, phone systems, and basic office software
• Willingness and ability to learn Sydney geography and service area planning
• Ability to work independently while collaborating with a wider team

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)