Customer Service Rep
TLDR
Provide exceptional support as a bilingual Customer Success Agent, managing calls and online inquiries while building lasting customer relationships.
We are seeking a Spanish-speaking (Spanish speaking) Customer Success Agent to join our Support Team. We are looking for skilled candidates with excellent interpersonal skills and the ability to troubleshoot customer service inquiries and provide timely customer feedback and support applications, among other duties.
Responsibilities
- As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Qualifications
- Customer support experience is preferred but not required
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems is preferred but not required
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Bilingual - Spanish speaking
Tyler Technologies builds comprehensive software solutions tailored for local governments and public sector organizations. Our services enhance operational efficiency, enabling government agencies to manage their functions more effectively. With a focus on client relationships, we align our solutions with the unique needs of governmental and educational institutions.
- Founded
- Founded 1966
- Employees
- 500+ employees
- Industry
- Internet Software & Services